Returns & Cancellation Policy
Returns & Cancellation Policy
Return Policy
At Bigfootstore, we truly care about your satisfaction which is why we offer free returns within 30 days of placing an order. Not only that, we process your returns request ( exchange or refund ) within 7 working days !
Return Policy
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-22224444 or email us at Bigfootstore@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
If you receive the product and require cancellation because of size or any such other issue, a credit note equivalent to the amount paid will be given to be used within 1 month.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging
Multiple returns are chargeable.Bigfootstore.com in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on Bigfootstore.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- If you receive the product and require cancellation because of size or any such other issue, a credit note equivalent to the amount paid will be given to be used within 1 month.
Refund Policy:
a) Refunds for Cash on Delivery : You will have to email us your bank details so we can remit the money to your bank account. Bank details include :- Name of Account Holder, Bank Name, Branch Name, Account Number, Account Type & IFSC Code. Alternatively, you can request for a cheque to be couriered in your name. COD charges are non refundable.
b) Refunds for Credit / Debit card payments : Your refund amount will be reversed onto your card. The same will reflect in your subsequent card statement.