FAQs
Where's my Order?
To check your order status, view MyOrders.
Or
SMS BFS <Order ID> to 9920980055 to get instant updates of your order status
How do I return/exchange my order?
You can return or exchange products in your order on My BFS. For more details please refer to the Returns & Cancellation Policy Section.
Can I cancel an order after shipping?
Once your order is shipped from our warehouse, you will not be able to cancel the order. However, you can opt to return it to us after receiving it. We will refund the full amount to your account. For more details please refer to the Returns & Cancellation Policy Section.
My payment failed while making a purchase. What should I do?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
Why is cash on delivery option not available for my pin code?
If you do not see COD option on your payment page, this could be because:
- Your order value maybe below Rs. 299 or above Rs. 20,000.
- Our courier partners may not support COD for your delivery address.
You can check the COD availability for your delivery address on the product page of the item you purchase.
What are the shipping charges on Bigfootstore products?
Bigfootstore offers free shipping within India on all products if your total order amount is Rs. 499* or more. Otherwise Rs. 99 will be levied as Shipping Charges.
*Order value is calculated after applying discounts.
How do I check the status of my order?
You can check the status of your order at any time in your MyOrders section. This page also has a courier tracking number that can be used to track the status of the order at our courier partner's website. It may take up to 24 hours for the order status to be updated on our courier partner's website.
How are orders placed on Bigfootstore.com delivered to me?
All orders placed on Bigfootstore.com are dispatched through our own courier service – BFS Logistics, or through other courier partners such as Blue Dart, Gati, etc. We do not use Speed Post to deliver orders placed on Myntra.com
Does Bigfootstore.com deliver products outside India?
Yes, Bigfootstore.com delivers products to neighbouring countries like Nepal, Pakistan, Bangladesh, Burma etc.
How can I get my order delivered faster?
We offer two faster delivery options to ensure guaranteed and faster delivery of your order: Same Day Delivery and Next Day Delivery
If you place an order by choosing the Same Day Delivery option before 11 AM then we guarantee the delivery of your order by end of same business day. If you place an order by choosing the Next Day Delivery option before 7 PM then we guarantee the delivery of your order by end of next business day.
These services are offered for selected cities and items. If the Same Day Delivery and the Next Day Delivery options are available for your order, you will see these option displayed when you select the delivery address for your order.
Available Shipping Options
- Same Day Delivery:-
- Order placed before 11 AM today will be delivered by end of same business day.
- Availability: Available for orders above Rs. 999 in Bangalore, Delhi, Faridabad, Ghaziabad, Greater Noida, Gurgaon,and Noida.
- Charges: Rs.149
- Next Day Delivery:-
- Order placed before 7 PM today will be delivered by end of next business day.
- Availability: Available for orders above Rs. 999 in Ahmedabad, Bangalore, Chennai, Delhi, Faridabad, Ghaziabad, Greater Noida, Gurgaon, Hyderabad, Mumbai, Noida and Pune.
- Charges: Rs. 99.0
- Standard Delivery:-
- Delivery typically in 2 to 7 days. Please check the product details page for pincode-specific times.
- Availability: All serviceable locations.
- Charges: FREE for orders above Rs. 999. Rs. 99 per order below Rs. 999
What if my Same Day Delivery/Next Day Delivery order is not delivered by the next business day?
You will receive a full refund of Same Day Delivery/Next Day Delivery charges to your Bigfootstore cashback account if we are not able to attempt a delivery to you within the promised date.